Lucky Tiger Casino – Terms and Conditions

Last Updated: 2025

1. Introduction and License

Lucky Tiger Casino (“Lucky Tiger”, “the Casino”, “we”, “us”, or “our”) is an online gambling platform providing real-money casino games, promotional programs, and account-based gaming services to eligible users worldwide, including players located in Australia. Lucky Tiger operates under a license issued by the Government of Curacao, and all services provided through the platform are subject to the conditions set forth by that licensing authority.

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Lucky Tiger and each registered user (“Player”, “you”, or “your”) who accesses or uses the platform in any capacity. By registering an account, making a deposit, claiming a bonus, or participating in any game offered on the platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms in their entirety.

Lucky Tiger reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. Continued use of the platform following any modification constitutes acceptance of the revised Terms. Players are encouraged to review this document periodically to remain informed of any changes.

The scope of services provided by Lucky Tiger includes, but is not limited to, online pokie games, table games, live dealer games, jackpot games, and participation in promotional campaigns and loyalty programs. All services are delivered through the platform’s website and any associated mobile applications or platforms.

2. Eligibility and Jurisdictional Restrictions

2.1 Minimum Age Requirement

Access to Lucky Tiger and participation in any real-money gambling activity is strictly restricted to individuals who are 18 years of age or older. Lucky Tiger operates a zero-tolerance policy regarding underage gambling. Any Player found to be under the age of 18 at the time of registration or at any point during their use of the platform will have their account immediately suspended and all funds held pending investigation.

Lucky Tiger employs age verification procedures as part of its Know Your Customer (“KYC”) obligations and may request documentary evidence of age at any stage. Failure to provide satisfactory proof of age will result in account restriction or permanent closure.

2.2 Jurisdictional Restrictions

Players are solely responsible for determining whether access to and use of Lucky Tiger’s services is lawful in their jurisdiction. Lucky Tiger does not provide services to residents of jurisdictions where online gambling is expressly prohibited by applicable law.

Players located in Australia acknowledge that the Interactive Gambling Act 2001 (Cth) places restrictions on certain forms of online gambling services offered to Australian residents. Lucky Tiger operates in accordance with its Curacao license and provides services to Australian players in compliance with applicable international licensing frameworks. Players in Australia are advised to familiarise themselves with their local legal obligations prior to registering.

Restricted jurisdictions include, but are not limited to, the United States of America, the United Kingdom, France, the Netherlands, and any other territory where access to online casino services is explicitly prohibited under national or regional law. Lucky Tiger reserves the right to update the list of restricted jurisdictions at any time without prior notice.

3. Account Registration and Rules

3.1 One Account Per Person

Each Player is permitted to hold only one registered account on the Lucky Tiger platform. The creation of multiple accounts by a single individual, whether under the same or different identities, is strictly prohibited. Where multiple accounts are detected, Lucky Tiger reserves the right to close all associated accounts, confiscate any pending bonuses or winnings derived from promotional activity, and permanently ban the individual from the platform.

3.2 Account Registration Requirements

To register an account, Players must provide accurate, complete, and truthful personal information, including their full legal name, date of birth, residential address, email address, and any other information requested during the registration process. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account suspension.

3.3 Know Your Customer Verification

Lucky Tiger is obligated under its licensing conditions and applicable anti-money laundering frameworks to conduct identity verification on all registered Players. KYC verification may be requested at the time of registration, prior to the processing of any withdrawal, or at any other time deemed appropriate by Lucky Tiger’s compliance team.

Acceptable KYC documentation includes, but is not limited to, a government-issued photo identification document such as a passport or driver’s licence, proof of residential address such as a recent utility bill or bank statement dated within the last three months, and, where applicable, proof of payment method ownership.

Players who fail to complete KYC verification within a reasonable timeframe will have their accounts restricted, and any pending withdrawals will be placed on hold until verification is successfully completed.

3.4 Account Security

Players are solely responsible for maintaining the confidentiality of their account credentials, including their username and password. Lucky Tiger will not be held liable for any loss or damage arising from unauthorised access to a Player’s account where such access resulted from the Player’s failure to maintain the security of their login information.

Players must notify Lucky Tiger immediately upon becoming aware of any unauthorised access to or use of their account. Lucky Tiger reserves the right to suspend any account where suspicious activity is detected, pending investigation.

4. Deposits and Withdrawals

4.1 Deposits

Players may fund their accounts using the payment methods made available on the platform at any given time. All deposits must be made from payment accounts that are held in the Player’s own name. Lucky Tiger does not accept deposits from third-party payment sources. Minimum and maximum deposit limits apply and are displayed within the Player’s account dashboard.

Lucky Tiger processes deposits in accordance with its anti-money laundering obligations and reserves the right to request additional documentation relating to the source of funds deposited into a Player’s account. Players are required to cooperate fully with any such request.

4.2 Withdrawals

Withdrawal requests are subject to completion of KYC verification and compliance with the platform’s bonus wagering requirements, where applicable. Lucky Tiger aims to process approved withdrawal requests within a timeframe communicated to the Player at the time of the request, subject to payment provider processing times.

Lucky Tiger reserves the right to withhold or delay withdrawal processing where there is reasonable suspicion of fraudulent activity, incomplete verification, or a potential breach of these Terms. Withdrawals will generally be processed to the same payment method used for the corresponding deposit, in accordance with standard anti-money laundering procedures.

4.3 Anti-Money Laundering Compliance

Lucky Tiger operates a comprehensive anti-money laundering program in compliance with its Curacao license obligations and applicable international AML standards. Players are prohibited from using the platform for any purpose related to money laundering, terrorist financing, or any other financial crime. Lucky Tiger reserves the right to report suspicious financial activity to relevant authorities without prior notification to the Player concerned.

5. Bonus Terms and Promotional Conditions

5.1 General Bonus Eligibility

Bonuses and promotional offers are made available to eligible Players at the discretion of Lucky Tiger and are subject to the specific terms attached to each individual promotion. Players must opt in to bonuses in accordance with the instructions provided for each offer. Bonuses are not transferable and hold no cash value unless the applicable wagering requirements have been fully satisfied.

5.2 Wagering Requirements

All bonuses awarded by Lucky Tiger are subject to wagering requirements, which specify the number of times the bonus amount, or the bonus plus deposit amount, must be wagered before any associated winnings can be withdrawn. Wagering requirements, eligible games, and contribution percentages are detailed in the specific terms of each promotion.

5.3 Bonus Abuse

Lucky Tiger maintains strict policies against bonus abuse. Prohibited conduct includes, but is not limited to, creating multiple accounts to claim bonuses on more than one occasion, exploiting promotional offers in a manner inconsistent with their intended purpose, or using low-risk betting strategies specifically designed to fulfil wagering requirements without genuine gameplay intent. Where bonus abuse is identified, Lucky Tiger reserves the right to void all bonuses and associated winnings and to close the Player’s account.

6. Prohibited Activities

Players are strictly prohibited from engaging in any of the following activities on the Lucky Tiger platform:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or its games
• Engaging in any form of cheating, collusion, or fraudulent activity in connection with any game or promotion
• Exploiting software errors, glitches, or technical malfunctions for financial gain
• Attempting to reverse-engineer, modify, or tamper with any aspect of the platform’s software or infrastructure
• Using the platform to launder money or conduct any other illegal financial activity
• Providing false or misleading information during registration or at any stage of the verification process
• Engaging in abusive, threatening, or harassing conduct toward Lucky Tiger staff or other users

Any Player found to be engaged in prohibited activities will face immediate account suspension, forfeiture of all funds held in the account where permitted by applicable law, and may be reported to relevant law enforcement or regulatory authorities.

7. Fair Play and Game Integrity

Lucky Tiger is committed to maintaining the integrity of all games offered on the platform. All games are provided by certified third-party software providers whose random number generators have been independently tested and certified for fairness. Lucky Tiger does not manipulate game outcomes and operates in full compliance with fair gaming standards required under its Curacao license.

Lucky Tiger employs real-time monitoring systems to detect irregular gameplay patterns, suspicious betting behavior, and potential instances of collusion or fraud. Where such activity is identified, Lucky Tiger reserves the right to void affected game rounds, withhold associated winnings, and take any further action deemed appropriate under these Terms.

8. Fraud Prevention and Security Monitoring

Lucky Tiger employs advanced fraud detection and security monitoring technologies to protect the integrity of the platform and the safety of its Players. All transactions, account activities, and gameplay sessions are subject to ongoing monitoring. Lucky Tiger reserves the right to conduct additional verification checks at any time and to request supporting documentation from Players as part of its fraud prevention procedures.

Where fraudulent activity is confirmed, Lucky Tiger will take immediate action including account closure, forfeiture of funds where legally permissible, and referral to appropriate authorities. Players are encouraged to report any suspected fraudulent activity or security vulnerabilities to Lucky Tiger’s support team promptly.

9. Responsible Gambling

9.1 Commitment to Player Protection

Lucky Tiger is committed to promoting responsible gambling and providing a safe gaming environment for all Players. The platform offers a range of tools designed to assist Players in managing their gambling activity, including deposit limits, session time limits, self-exclusion options, and reality check notifications.

9.2 Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion period through the platform’s responsible gambling tools. During a self-exclusion period, the Player’s account will be suspended and no marketing communications will be sent. Players seeking to reverse a self-exclusion before the agreed period has elapsed will be subject to a mandatory cooling-off period.

9.3 Referral to Support Services

Lucky Tiger encourages Players who believe they may have a gambling problem to seek assistance from independent support organisations. Players in Australia are encouraged to contact the National Gambling Helpline or visit the Gambling Help Online service for confidential support and advice.

10. Limitation of Liability

Lucky Tiger’s liability to any Player in connection with the use of the platform is limited to the extent permitted by applicable law. Lucky Tiger shall not be liable for any indirect, incidental, consequential, or punitive damages arising from a Player’s use of or inability to use the platform, including but not limited to loss of data, loss of revenue, or interruption of service.

Lucky Tiger does not guarantee uninterrupted access to the platform and accepts no liability for service interruptions caused by technical failures, third-party provider outages, regulatory requirements, or any other circumstances beyond its reasonable control.

11. Account Suspension and Termination

Lucky Tiger reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, including in circumstances where:

• A Player has breached any provision of these Terms
• Suspicious or fraudulent activity has been detected on the account
• A Player is found to be located in a restricted jurisdiction
• Regulatory obligations require Lucky Tiger to cease providing services to a particular Player
• A Player has failed to complete KYC verification within a required timeframe

Upon account closure, Lucky Tiger will process any verified and eligible balance in accordance with its standard withdrawal procedures, subject to the outcome of any ongoing investigation and applicable legal holds.

12. Dispute Resolution and Complaint Handling

12.1 Internal Complaints Process

Players who wish to raise a complaint or dispute must first contact Lucky Tiger’s customer support team, providing a clear description of the issue along with any relevant supporting documentation. Lucky Tiger will acknowledge receipt of the complaint within a reasonable timeframe and will endeavour to resolve the matter promptly and fairly.

12.2 Escalation

Where a complaint cannot be resolved through Lucky Tiger’s internal process, Players may escalate the matter to the relevant dispute resolution body designated by the Curacao Gaming Authority. Lucky Tiger will cooperate fully with any external dispute resolution process initiated in accordance with applicable licensing conditions.

13. Governing Law and Jurisdiction

These Terms and the relationship between Lucky Tiger and its Players shall be governed by and construed in accordance with the laws of Curacao, as applicable to the platform’s licensed operations. To the extent that Australian consumer protection legislation confers rights on Players located in Australia that cannot be excluded by agreement, those rights are not affected by these Terms.

Players agree that any dispute arising in connection with these Terms or the use of the platform shall be subject to the jurisdiction of the courts of Curacao, without prejudice to any mandatory rights available to consumers under Australian law.

14. Miscellaneous Provisions

These Terms constitute the entire agreement between Lucky Tiger and each Player with respect to the use of the platform and supersede all prior agreements, representations, or understandings. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Lucky Tiger’s failure to enforce any provision of these Terms at any given time shall not constitute a waiver of its right to enforce that provision in the future. These Terms are made available in the English language, and the English version shall prevail in the event of any inconsistency with a translated version.