Privacy Policy

Lucky Tiger Casino – Privacy Policy for Australian Users

Effective Date and Scope

This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data by Lucky Tiger Casino, hereinafter referred to as “Lucky Tiger,” “we,” “us,” or “our.” Lucky Tiger operates as an online casino and gaming platform licensed under the jurisdiction of Curacao, operating under a license issued by the Curacao Gaming Control Board. This Privacy Policy applies to all users who access or register on the Lucky Tiger platform, including individuals located in Australia. By creating an account, accessing the platform, or using any of our services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our services immediately.

This policy has been drafted in accordance with applicable data protection principles, including those consistent with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within Schedule 1 of that Act. Lucky Tiger is committed to handling personal information responsibly, transparently, and in compliance with all applicable legal and regulatory obligations, including those relating to anti-money laundering, counter-terrorism financing, Know Your Customer procedures, and responsible gambling standards.

1. Information We Collect

Lucky Tiger collects personal information from users through a variety of means during the course of providing its online casino services. The categories of information we collect include, but are not limited to, the following:

• Registration data, including full legal name, date of birth, residential address, email address, phone number, username, and password credentials.
• Identity verification documents, including copies of government-issued identification such as passports, driver’s licenses, and utility bills submitted during KYC procedures.
• Payment and financial data, including bank account details, credit and debit card information, e-wallet account identifiers, transaction history, deposit and withdrawal records, and any other financial information required to process payments or verify the source of funds.
• Gameplay and account activity data, including betting history, game preferences, session duration, wagering patterns, bonus usage, and account balance records.
• Technical and device data, including IP addresses, browser type and version, operating system, device identifiers, time zone settings, and referring URLs.
• Communication data, including records of correspondence between you and our customer support team, including emails, live chat transcripts, and any documentation submitted in connection with complaints or disputes.
• Cookie and tracking data collected automatically when you interact with our website or mobile platform, as further described in the Cookie Policy section of this document.

We collect this information directly from you at the point of registration and during ongoing account use, as well as automatically through technical systems embedded in our platform, and from third-party service providers engaged in identity verification, fraud prevention, and payment processing.

2. Purpose of Data Collection and Use

Lucky Tiger processes personal data for specific, lawful, and legitimate purposes directly connected to the operation of our online casino services. The primary purposes for which we use your personal information include the following:

• Account creation and management, including verifying your identity at registration, maintaining your account in good standing, and facilitating your access to casino games and promotional features.
• Payment processing and financial transaction management, including facilitating deposits and withdrawals, reconciling accounts, and managing currency conversions where applicable.
• Know Your Customer (KYC) compliance, which requires us to verify the identity of all registered users before processing withdrawals or when requested by regulatory authorities, in accordance with applicable anti-money laundering legislation.
• Anti-Money Laundering (AML) compliance, including monitoring transactions for suspicious activity, conducting source of funds checks, maintaining transaction records, and reporting to relevant authorities as required by law.
• Anti-fraud measures, including detecting and preventing fraudulent account activity, unauthorized access, collusion, bonus abuse, and other forms of financial crime.
• Marketing and promotional communications, including sending you information about our promotions, bonuses, tournaments, and new game releases via email or other electronic means, where you have provided consent or where we are otherwise permitted to do so.
• Customer support services, including responding to your inquiries, resolving disputes, and providing technical assistance.
• Responsible gambling obligations, including monitoring player behavior for indicators of problem gambling and facilitating access to self-exclusion, deposit limits, and other responsible gambling tools.
• Legal and regulatory compliance, including fulfilling our obligations under Curacao gaming regulations, Australian consumer protection laws, and applicable data protection legislation.
• Platform improvement and analytics, including analyzing user behavior and technical performance data to enhance the functionality, security, and user experience of our platform.

3. Legal Basis for Processing

Lucky Tiger processes your personal data on the following legal grounds, which are consistent with internationally recognized data protection principles:

• Performance of a contract, where processing is necessary to provide the services you have requested through your account registration and ongoing use of the platform.
• Legal obligation, where processing is required to comply with applicable laws and regulations, including AML, KYC, and responsible gambling requirements.
• Legitimate interests, where processing is necessary for fraud prevention, network security, business analytics, and the protection of our legal rights and interests.
• Consent, where you have expressly agreed to receive marketing communications or to the use of non-essential cookies and tracking technologies.

4. Data Sharing and Disclosure

Lucky Tiger does not sell your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Payment service providers and financial institutions, including banks, card processors, e-wallet operators, and cryptocurrency payment gateways, for the purpose of processing your deposits and withdrawals securely.
• Identity verification and KYC partners, including third-party agencies engaged to verify the authenticity of identification documents and conduct background checks as part of our compliance obligations.
• Fraud prevention and AML service providers, including agencies that assist us in monitoring transactions, identifying suspicious activity, and maintaining compliance with financial crime prevention obligations.
• Regulatory and law enforcement authorities, including the Curacao Gaming Control Board and any Australian regulatory or law enforcement body that has the legal authority to request disclosure of personal information in connection with a formal investigation or legal proceeding.
• Technology and platform service providers, including hosting providers, cybersecurity firms, customer support software vendors, and analytics platforms that process data on our behalf under strict data processing agreements.
• Professional advisors, including legal counsel, auditors, and compliance consultants who require access to personal data in the course of providing professional services to Lucky Tiger.

All third parties with whom we share personal data are required to handle that information in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the scope of the services they provide to us.

5. Data Retention

Lucky Tiger retains personal data for as long as is necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. In general, account information and transaction records are retained for a minimum of five years following the closure of an account, in accordance with AML record-keeping requirements. Technical logs and cookie data may be retained for shorter periods depending on the specific category of data. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized.

6. Data Security

Lucky Tiger employs a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include industry-standard encryption protocols for data transmission, secure server environments with restricted access controls, regular security audits and vulnerability assessments, multi-factor authentication options for user accounts, and staff training on data protection responsibilities. While we take all reasonable precautions to safeguard your information, no system of data transmission or storage can be guaranteed to be completely secure, and users should take appropriate steps to protect their own account credentials.

7. Your Rights as a Data Subject

Lucky Tiger respects your rights in relation to your personal data. Subject to applicable law and our regulatory obligations, you may exercise the following rights:

• The right to access your personal data, including requesting a copy of the information we hold about you and details of how it is being used.
• The right to correction, including requesting that we update or correct any inaccurate or incomplete personal information held in your account.
• The right to erasure, including requesting the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• The right to restriction of processing, including requesting that we limit the way in which we use your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use for marketing purposes.
• The right to object to processing, including objecting to the use of your personal data for direct marketing purposes or for processing based on our legitimate interests.
• The right to data portability, including requesting that we provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.

To exercise any of these rights, please contact our data protection team through the contact details provided in your account portal. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law. We may be required to verify your identity before processing any request.

8. Cookie Policy

Lucky Tiger uses cookies and similar tracking technologies on its website and mobile platform to ensure proper functionality and to gather analytical data that helps us improve our services.

8.1 Essential Cookies

Essential cookies are strictly necessary for the operation of the Lucky Tiger platform. These cookies enable core functions such as user authentication, session management, security features, and the display of account-specific content. Without these cookies, certain features of the platform will not function correctly. Essential cookies do not require your consent and cannot be disabled without affecting platform functionality.

8.2 Analytical and Performance Cookies

Analytical cookies are used to collect aggregated and anonymized information about how users interact with our platform, including which pages are visited most frequently, how long sessions last, and where technical errors occur. This data helps us identify areas for improvement and optimize the overall user experience. These cookies are only placed on your device with your prior consent, which you may withdraw at any time through the cookie preference settings available on our platform.

8.3 Marketing and Targeting Cookies

Where you have provided consent, Lucky Tiger may use marketing cookies to deliver personalized promotional content and track the effectiveness of our advertising campaigns. You may opt out of marketing cookies at any time by adjusting your preferences through the cookie settings panel on our website.

9. International Data Transfers

Lucky Tiger operates under a Curacao gaming license and may process or store personal data on servers located outside of Australia. Where personal data is transferred internationally, we take appropriate steps to ensure that adequate protections are in place, including contractual safeguards consistent with recognized data protection standards. By using our services, you acknowledge that your data may be transferred to and processed in countries outside your jurisdiction.

10. Responsible Gambling and Data Use

Lucky Tiger is committed to promoting responsible gambling practices. We use personal data, including gameplay history and account activity, to identify patterns of behavior that may indicate problem gambling. Where such patterns are identified, we may contact you to provide information about responsible gambling resources, apply account restrictions in accordance with your self-exclusion or limit-setting preferences, or take other protective measures consistent with our responsible gambling obligations.

11. Changes to This Privacy Policy

Lucky Tiger reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Where changes are material, we will notify registered users through their account email address or via a prominent notice on the platform. Continued use of our services following the publication of any changes constitutes your acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our data protection team through the official contact channels available within your registered account portal or on the Lucky Tiger website. We are committed to addressing all privacy-related inquiries promptly and in accordance with our legal obligations.